Patient transport service

We have a patient transport service for patients who have a genuine medical need and are unable to travel to hospital on their own. Please note there is an eligibility criteria for patients requiring transport services. 

Booking Patient Transport

From 7 January 2025 - Patients requiring transport for outpatient appointments need to call 0208 296 3960 - option 1 to book, cancel or amend transport. 

Bookings need to be made a minimum of 48hrs before your date of travel. Bookings may be made up to one month in advance. 

Patients registered with a GP under the Surrey Heartlands CCG  

(East Surrey, Guildford and Waverley, North West Surrey, and Surrey Downs) 

To book/check the status of your transport please contact the EMED patient transport booking line on 0300 131 2400. The booking line is open 9am - 5pm Monday to Friday (excluding bank holidays).  

Patients registered with a GP under the following catchment areas (Bromley, Chiltern, Croydon, Hammersmith & Fulham, Hounslow, Kingston, Lambeth, Merton, Richmond, Southwark, Sutton & Wandsworth)  

To check the status of your transport booking or cancel your transport please contact the Patient Transport Office on 0208 296 3960 (not EMED). This is a 24hr service.